Yes! We accept manufacturers' coupons! Roche Bros accepts all valid manufacturers' coupons and doubles coupons with a face value of $.99 or less. When your groceries are delivered, give your coupons to your driver. Upon verification the coupons will be entered onto your online account. This total amount will then be deducted from your next online order. You can view all credit information under the "My Account" section of the website.

To add a product to your cart, click on the "add" button located beside the item. This will automatically add the product to your cart.

You must login before you start shopping for your basket to be saved. As long as you are logged in the basket will be saved until you put it through checkout or clear it.

Upromise is a free service designed to help families save for college. It's simple: you'll save when you shop for the things you need. Look for the Upromise symbol to help you identify those products that can help you save money for college! Just register your Roche Bros. Advantage Card at upromise.com to start saving! For more information, please visit upromise.com

Your order is hand picked on the day of your delivery. You will get the sale prices of the week your order is scheduled to be delivered. If you have scheduled your delivery for the following week, then the sale prices for that week will be in effect. Our sales run from Friday through Thursday midnight.

If an image is available, you will see a small camera icon beside the product name. Click on this to bring up a photo of the product.

You create your own "Favorites" list by manually adding or removing items yourself. When you click on the star symbol which is located to the right of each item description you will be adding the item to your favorites list or removing it depending of the items current status. This list can then be used to add to your basket with just one click of the mouse. Simply go to our "Easy Shopping" area and click on "Favorites" to view these items and add items to your current order.

On step four of the checkout process there is a place provided for you to enter in your code. Once you enter in the code you want to click on "update". Once you click on "update" you should get a confirmation message letting you know that the promotion has been applied. Once you receive the message you want to click on "Place order" * Only one promotion code is allowed per order *

Yes! In fact, you can place orders up to six weeks out!

Easy Shopping gives you tips on how to speed up your shopping experience. Click on the "Jumbo List" button, and you will see all the unique items purchased over the last 12 months. "Previous orders" lets you see all your orders, and quickly add them to your basket. "Favorites" is the list of products you buy regularly.

If you aren't 100% satisfied with your Roche Bros. order, feel free to call our customer service number which is located on the bottom right of your screen.

Please call Customer Service at the number located at the bottom righthand corner of this screen or feel free to call the Roche Bros. store location where your orders are delivered from.

The delivery charge is a flat fee of $9.95 per order, regardless of the amount of groceries you order. Our pick-up charge is $6.95 per order & the call-in charge is $14.95 per order.

Please click on “My Account” and then the “Credit Cards" tab to change. Or, you can call Customer Service at the number located at the bottom righthand corner of this screen during helpdesk hours 9:30 am-6:00pm.

Yes you can. Simply go to My Account and click on Credit Cards. Then click on "Add New Card" to add some new cards. You have the opportunity to give your card a name (e.g. "Paul's Laser"), for extra convenience.

On step four of the checkout process you will see your order summary. If you have a credit coming off it will be listed in red.

You can pay for your Roche Bros. order with a Visa, MasterCard, Discover Card or American Express. Your card will be charged on the day of delivery when your order is picked.
* The price of your cart when placing your order is an "Estimated Cost". Your order will be charged on the day of delivery, to the price of the products instore on the day of delivery. Due to prices changing at store level and special offer cycles, this may vary at times from the price displayed on the website on the day you place your order.
Weekly flyer runs from Friday to Thursday

Yes, we accept Roche Bros. Gift Cards as a payment option. Simply enter your Gift Card number and security code at checkout. Any remainder of the order balance will be charged to your Credit Card.

You can call the Customer Service number located at the bottom right corner of this screen so that a new delivery time can be set up. If you are not home when the driver attmepts to deliver your groceries and we were not notified you wouldn't be there the driver will leave a door knocker on your door informing you that we attempted to deliver but no one was home. The driver then will take the groceries back to the store and we then will try to set up another delivery time with you where you will charged an additional delivery fee.

Please call Customer Service at the number located at the bottom righthand corner of this screen during helpdesk hours 9:30 am- 6:00pm.

There is no need to feel obligated to offer a tip, as our delivery people are discouraged from accepting gratuities. If you think your delivery person deserves extra recognition, please e-mail us and we'll pass your comments along.

Same Day orders are delivered between 12:00 pm and 8:30 pm Wednesday through Monday or Saturday through Thursday (depending on location). To receive Same Day delivery, orders need to be placed 4 hours in advance of the selected scheduled delivery. If you need an order delivered in the 12:00 pm to 2:00 pm time period, you need to be finished with placing your order by 7:59 am the day of delivery.

This service will be coming to our Easton location soon!

If you cannot be home to receive your Roche Bros. delivery and your order is still active you can log into your account and use the "Active Order" feature to either cancel or change your delivery time. If it is past the 8 hour window and your order is no longer active you can call the Customer Service number located at the bottom right corner of your screen and a representative can assist you.

We will deliver your food in a specially designed 3 compartment temperature controlled van to ensure your ambient, chilled and frozen food arrive in excellent condition.

When you receive your order, the driver will hand you an envelope containing your payment receipt and delivery docket. On this document the name of the store is stated, as well as the name of the Roche Bros. picker who hand-picked your groceries.

Online shopping at Roche Bros. means that you’re now just a click away from a one-stop grocery shopping experience catering to our area's discerning food lovers. And we’re always ahead of the curve in specialty offerings… as well as the freshest foods, Chef Prepared gourmet and, of course, superior service that’s raised our bar for excellence.

We prepare and package all orders in-store. All foods are selected by Roche Bros. Personal Shoppers and handled with the utmost care in a clean environment. We follow USDA guidelines and the HACCP food safety system in all our fresh storage and production rooms. We adhere to strict health and safety regulations, achieving national standards of food excellence.

Yes! We do offer a call-in service that is open Mondays & Wednesdays from 9:00 am to 5:00 pm. The only forms of payment accepted are debit & credit cards and the fee for the delivery plus the call-in is $14.95 per order. To get more information or to place a call-in order please call 781-694-5442.

Yes! We have a pick-up service out of our Westborough, Easton and Millis locations. The pick-up service is open 7 days a week and is $6.95 per order. We hope to offer more locations in the very near future.

All frozen and refrigerated product is kept frozen and refrigerated until the very time it reaches your door. Once selected, your frozen product is kept in our freezers, and refrigerated product in our coolers, until the time of delivery. Our delivery vans are equipped with two seperate temperature-controlled compartments to ensure that frozen and refrigerated items stay cold all the way to your door.

At this time you cannot place Catering orders online but you can view the Catering Menu at www.rochebros.com. When you would like to place an order please call or visit your local Roche Bros. or Sudbury Farms location.

Yes. We offer a variety of organic fruit, vegetables, dairy, meat, poultry, and grocery items, and we are expanding our selection all the time.

Please feel free to call our Helpdesk at the phone number located at the bottom righthand corner of this screen. Our Helpdesk is open 7 days a week from 9:30 am-6:00pm. Our Customer Service representatives will be happy to assist you in any way they can.

Please visit our careers site at www.rochebros.com/Employ.htm

Please give us a call at the Customer Service number located at the bottom right corner of this screen during helpdesk hours 9:30am-6:00pm . Our Customer Service representatives will be happy to assist you in any way they can.

For each shopper you refer who places a first-time online order, we will waive the shopping fee! For more information, visit the refer a friend area!

Click on the Item image or product name to access the detail and information of that product - where available

Once you are registered, you can edit your personal details at any time from the My Account section on the Roche Bros.' website. Simply click on "My Account". From there you will be able to change your password, store or edit your payment details, edit your delivery address, change your email address.

To change your email address, simply click on My Account. From there select "Email Address / Password". You can edit your email address details from there. Don't forget to click on the "Update" button at the bottom of the page to validate your changes.

To change your password, simply go to My Account and select "Email Address / Password. You can edit your password from there. Don't forget to click on the Update button at the bottom of the page to validate your changes.

At this time you cannot place Catering orders online but you can view the Catering Menu at www.rochebros.com. When you would like to place an order please call or visit your local Roche Bros. or Sudbury Farms location.

Online specials will be noted on our site so that you can take advantage of all sale items. Our weekly online specials run from Friday through Thursday midnight, so you will be charged the price in effect at the time of delivery, regardless of the day the order was placed. You can also view our weekly flyer at www.rochebros.com.

Item specific notes can be added while shopping by clicking on the “Add An Item Note” button in the shopping cart.

To store or update your payment details, simply go to My Account. Click on "Credit Cards": You can make all your changes from there. If you are editing a stored card, you will not be able to view the full card number, for added security.

Simply call Customer Service at the number located at the bottom righthand corner of this screen during helpdesk hours 9:30 am-6:00 pm for a full refund or you may give the item back to the driver so that you can receive a credit towards your next Home Delivery order.

Simply call Customer Service at the number located at the bottom righthand corner of this screen during helpdesk hours 9:30 am-6:00pm, and we’ll deliver the correct product with our apologies or we will credit you for the amount you were charged for the incorrect item.

You can call and speak to our Customer Service at the number listed on the bottom right hand corner of the screen or you can request a product by sending an email to our Customer Service representative at onlinerequest@rochebros.com

Simply use the search engine located on the top left of the site.. In the blank box provided type in a keyword eg the name or the type of product you are trying to locate such as "Pizza" or "Actimel", then click on "search".

Click on the left-hand side checkbox beside the products you would like to remove, then click on the "Remove" icon. This will automatically remove these items from your cart.

Click on the "choose weight" button. You can select the product by weight or by units ("each"). If you select product by weight, simply enter in the weight. If you choose "each" and enter a quantity of 1 then you will be provided with a serving for 1 adult person as recommended by our in-store nutritionist, or in the case of loose fruit & vegetables you will be provided with 1 (eg 1 apple).
*Note; chosing the unit option will automatically default the price to zero, the correct price will be added to your bill at the time of picking instore.

To the right of the product description there is a star which is the symbol for "Favorites". Clicking on the star will either add it to your favorites or remove it, depending on it's current status.

Click on the "Delivery Times" tab on the Roche Bros. website. You will see a calendar with the delivery availability for the forthcoming weeks. Available delivery times are indicated in green. Delivery times with limited availability are stated in orange.

You can change or cancel an order as long as the order hasn't been dispatched.

By using the "Active Order" function, you can make changes/cancel/change delivery day & time to your order up to 8 hours prior to delivery.
If you need further assistance or have any questions please feel free to call our Helpdesk at 781-694-5280 (open 7 days a week from 9:30am - 6:00 pm)